FAQs

You can check the status of your most recent orders by visiting your Order Status page HERE. This is the easiest and fastest way to get the most current information regarding your online orders. 

If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us. 

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

Once shipped, you will receive a dispatch confirmation email with tracking details. 

Alternatively, speak to our Live Chat functionality, or just click HERE to contact our Customer Care team via email. Please include your order number with all enquiries.

Please check your online account for the latest status of your order. If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us using our Live Chat functionality. 

If you have placed your order for next day delivery, confirmation and dispatch emails should be received on the same day.

Track your most recent orders by visiting the ORDERS page in the MY ACCOUNT section.

If for any reason you are not completely happy with your purchase, simply contact us before returning the unused products and we will remit your account for the amount of the purchase.

When returning any part of your order, please include the original packing slip, noting the items being returned. Regrettably, delivery and handling fees are not refundable. Please note that Gift Cards and eGift Cards cannot be returned or exchanged. 

Please also note that any purchases made using CLEARPAY can be returned but we are unable to provide an exchange or offer a cash refund, if the purchase is returned to store.

If your online order is not as expected, please speak with customer service or click HERE to contact via email. Please include your order number with all enquiries.

If your online order is not as expected, please contact us through live chat or click HERE to contact via email. Please include your order number with all enquiries.

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password. 

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied. 

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited-editions. 

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer to be added.

Once your order is confirmed, if you wish to cancel your order, we advise you will need to contact us via chat or email immediately.

Please ensure you have your purchase order number ready when contacting us. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.

NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested.

If your online order is not as expected, please speak with customer service via live chat or click HERE to contact via email. Please include your order number with all enquiries.

If your online order is not as expected, please speak with customer service via live chat or click HERE to contact via email. Please include your order number with all enquiries.

If your online order is not as expected, please speak with customer service via live chat or click HERE to contact via email. Please include your order number with all enquiries.

The easiest and fastest way to speak to an advisor is via CHAT LIVE, who will be able to assist you if you are experiencing problems ordering online. Alternatively, you can click HERE to contact them via email.

My payment has been refused can you help?

Due to Data Protection Regulations we are not able to see the reason a payment has been declined. Please contact your bank or card provider for more information.

I need help placing my online order. Can you help?

We are sorry to hear that you are experiencing difficulties placing your order. The easiest and fastest way to speak to an advisor is via live chat where we can assist you if you are experiencing problems ordering online.

Whilst we can deliver to some addresses with our Mail Order service through Customer Services, BEAUTYKOSMETIKA.COM is unable to deliver to Southern Ireland, Channel Islands, Europe and the rest of the world. We apologise for any inconvenience. To see if we deliver to your address, please CHAT LIVE with customer service or click HERE to contact them via email.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We recommend speaking with customer service using our Live Chat functionality, who will be happy to help find you a new favourite.

We are always looking for bright, energetic individuals to represent us.

Positions can be found on our CAREERS page.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at BEAUTYKOSMETIKA.COM